Frequently Asked Questions

Two ways, both on every airport page: download the menu PDF and email your request, or build the order directly in the online shop. Either way, a coordinator responds within 10 minutes with pricing and a delivery window.

Within 10 minutes, 24/7. That's a real coordinator response with substance, not an auto-acknowledgement.

Same-day is usually workable at major hubs; more notice widens the menu. Kosher and some specialty items need extra lead time — your coordinator confirms the exact window the moment you flag them. When the slot is tight, send the request anyway and you'll get an honest answer fast.

Yes, it's part of the job. Tell your coordinator the new timing; the delivery window is re-confirmed with your FBO and you're updated in writing.

Four things move the price: menu complexity, passenger count, the airport, and how much notice you give. Each airport page shows indicative pricing in the local currency. Quotes are estimates, confirmed before you commit, and if the final cost comes in lower you're refunded the difference.

One order, one coordinator, one invoice, matching the quote you approved. Operator accounts and consolidated billing can be arranged — ask your coordinator.

Yes, properly. Balanced, packed for the rotation, priced for operators, and loaded with the main order on the same invoice.

Yes — vegetarian, vegan, gluten-free, halal and kosher across the network. Flag requirements in the brief; feasibility and lead time are confirmed before you commit.

Allergen information is provided factually for every item, and allergy notes in your brief are confirmed in writing. Full policy on our allergens page.

Either, following your handler's procedures. Ramp access and timing are arranged between us and the FBO — that coordination is our job, not yours.

Galley-ready: labeled by service and cabin section, packed for the equipment on board, with reheating instructions where needed. Built to be worked by one person in flight.

Yes. High-loader trucks, multi-galley loading plans and delegation-scale uplifts are standard — see the high loader page for detail.

5,000 business aviation airports across six continents, each with its own page. If yours isn't listed, send the code — coverage runs deeper than the site shows.